We had our bathroom completely redone a little over 2 years ago, including all new copper and drain pipes in the wall. The work was done well, quickly and reasonably priced. About a month ago, I noticed that the sink faucet was getting loose. Dave May was here to give me a quote on some other work and I mentioned it to him. He reached under the sink and moved something, and tightened the nut which secures the faucet. Later that day I noticed that the drain stopper no longer moved. Since then we have had 2 plumbers here, including the owner of Firenza (with 45 years experience) who just left, and neither has been able to get the drain stopper working again. The first plumber broke the stopper pull on the faucet and I had to get a replacement part. Both plumbers were rude and kept telling me about how much experience they have. They complained that the undermount sink was installed incorrectly and the faucet was no good, and suggested that I get a new faucet. The faucet is a high-end one that I am quite happy with, and I don't want to replace it. I don't understand how the original plumber was able to install the faucet quickly and get it working properly and the stopper worked correctly for more than 2 years. Yet these very experienced plumbers are not able get the stopper working properly after working at it for more an hour each. I will never use Firenza again.
- Approximate cost of services:
- $1,000.00
- Company Response
I would like to apologize for your experience with our service. Here at Firenza Plumbing & Heating Ltd, We always stress the importance to our employees to be professional, neat and courteous to all our clients. We also make sure that if there is an issue with any of the work we do, our management team and owner's always follow up to make sure that our clients are happy. Wishing you all the best and hopefully you can give us another try in the future.