Camille from Edmonton

We hired the Mover Guys to move our home contents into POD storage. We found the company to be very unprofessional and careless with our belongings. To start the day off, our appointment was for 10am, they phoned to tell us they needed to move someone else first and they were going to be late; they finally arrived at 2pm. We give them clear, concise directions on how the furniture was to be loaded, with one dresser at the front so it could be accessed easiest. We later discovered that they had placed the dresser at the back of the POD. We phoned back to notify them so they could come move it, and they told us, “No, we can’t come back, just swing it out yourself.” Take note, we are three women without the physical ability to do so. We also noticed that they didn’t take any time to wrap our delicate furniture with blankets or any coverings. When we went to pay, the mover demanded we pay “cash only”, although we were told on the phone we could pay with credit card. He quoted us at $129 hr. and when we went to pay, he tacked on a hidden “driving fee”, that we were unaware of. We also paid an additional fee of $60 for two treadmills, which bring me to our biggest issue of damage. When we unloaded some of the POD contents, we noticed damage to a bookshelf, one treadmill, and one dresser. We immediately called The Mover Guys, and were told that damage costs incurred by them would not be covered because we didn’t pay for extra insurance. They told us to call our home insurance company and file a claim with them. I think it is absolutely ridiculous that we paid an extra $60 to move these large items, only to have them damaged by these movers. What exactly does this “extra fee” cover? The worst part about this entire situation is when the rest of our items need to be moved this November from the POD; I am very concerned with the state of our remaining items. I believe all damage incurred to our belongings, by the movers, should be covered by the movers. This is a terrible display of customer service and I would not recommend this company to anyone.