I had another (yes, another) great experience at Home Depot last week. I went in knowing very little about how to make my closet renovation work, and - with smiles on their faces - Home Depot walked me through how to get the job done (complete with drawings and demonstrations). They answered all my questions fairly and honestly, without making me feel like an amateur. The project worked out great!!
Canadian Tire has made a change to their return policy that ended up costing me A LOT of time and hassle. I bought the wrong parts for my project and simply wanted to return some of them... not so simple. Be prepared to wait in 2 lines now, with slower service at the front-end (or better yet, be sure you know what you want before you buy it).
Home Show has great prices - can't be beat. But their sales tactics/policies leave a lot to be desired. Recently shopping for a new bed there, I was told by 2 separate sales people (while being handed their card) that 'we work on 100% commission'. When at one point I said that I was just browsing for the day and might come back later, I was told that the bed I was looking at would probably be sold out by the end of the day. I was pressured to put a deposit down in order to hold the bed. When I said I hadn't made any decisions yet, the saleswoman made me feel like I was a terrible person. I haven't been back - I can't make a purchase under that kind of pressure!
My recent experience at Sleep Country was '5 star' all the way. Service was excellent from start to finish (no pressure or pushiness, but attentive when needed or asked for help). They really worked with me to determine which bed would be right for 'me'. Great delivery service and 60-day trial period were also very much appreciated. To top it off, when there was a sale on the bed I had bought about 2 months later, they refunded me the difference - no hassle at all! Fantastic customer service... I will definitely go back the next time!
