We were directed to ARS by Samsung after our parent's 3-year-old Samsung washing machine broke down. We scheduled an initial appointment that cost nearly $300, with the assurance that the amount would be credited toward the repair charge if we proceeded. After diagnosing the issue as a defective mainboard, we were eager to move forward with the repair. However, we've encountered ongoing delays due to the unavailability of the replacement part. This has left us with a non-functional washing machine and a growing pile of unwashed laundry. Despite following up weekly, our efforts have yielded no results. Adding to our frustration, the receptionist's demeanor has been consistently unprofessional and discourteous. In hindsight, had we known about these challenges, we would have reconsidered spending almost $300 on the initial appointment. This situation increasingly feels questionable, and we caution others to steer clear of this company if they find themselves in a similar predicament.
- Approximate cost of services:
- $250.00
- Company Response
Thank you for reaching out with your concerns, we're here to assist you. We apologize for your experience thus far as we aim to satisfy all customers. To clarify, our cost for a technician to diagnose an appliance is $120 plus tax and if you decide to move forward with repair, the cost paid for the diagnosis is credited towards your final repair cost. Please do reach out to us with any questions and or concerns regarding our service as we are here to help