Disappointment after disappointment
Sales was great, took the order. Manufacturing delays - COVID, ok, whatever. QC issue, 1/5 windows was actually broken. 1 month of my chasing them down, 1+ months of waiting for the repair to happen. Issue still not resolved. Poor follow-up and updates. No comments to reimbursements/making it right - I've taken 2 days off. BTW, the broken window is in my baby's room - great. =( No sense of urgency. I cannot recommend this company. Be weary, due to the supplier of the Revocell window being in Quebec, you may be better off doing business with a company that produces in Ontario. I'm one of the smaller percentage of customers who have had a fairly terrible experience.
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Thu, We are very sorry to hear that you had these issue. We would love to help in any way that we can, We will reach out to you!