Matthew in Toronto

**READ BEFORE HIRING** On the afternoon of May 26th, we had a main plumbing drain backup, and made an emergency call to Harb based on location and reviews. We completely understood the situation and what it could have turned into. Before arrival we were told the cost and possiblities of the repair. After about 15 minutes, the initial clog was cleared and drainage flow was restored, we tested this with flushed toilets and taps running. We assumed that the problem was solved, and we would obviously monitor over the next few days. On June 5th (10days later) our drain line backed up again, luckily after some research and understanding of the potential issues, this time I chose to run to HD and rent their auger, and drain camera for a fraction of the price. After running the auger for roughly 10 to 20 minutes, I was able to pull back and completely clear our entire pipe of roughly 5lbs of roots. After running the camera, I was able to confirm the entire length of the drain was clear of debris. For the cost of the repair (yes it was after 5 on a Friday), we expected that the entire drainage line would have been auguerd, but clearly from what I removed from the drain that was not the case. The company also charges extra to run the camera down after to inspect, but also did not have one available to do so, and as of today (June 6th) still does not have one available. Knowing what I know now, they seem to be a renovation, new installation company and NOT a repair, troubleshoot or emergency call company. It's really to bad that even after a follow up call, there was no apology or partial refund on the service. If I asked a carpenter to hang a cabinet on the wall, basic service expectations would require him to find a stud and/or anchor it to prevent it from falling down, not just hang it and hope it holds. What Harb did was essentially unfinished, yes the drainage flowed, but there was still a lingering problem, which could have been fixed and removed if the entire length of the pipe was augered, understand your issue and be prepared to follow up and possibly have to fix it yourself.