Richard in Toronto

This is more of a midway review but I don't see my opinion changing, I initially had a targeted ad thrown my way letting me know about a window re age program saving me $4,000 off my window replacement in my first home the windows I had were decrepit and screwed shut by the prior owner, this plus the fact I was relatively inexperienced with windows I decided to give it a shot, the first couple phases were done in a professional and timely manner, those phases being the sales guy coming and going over the products/services to be purchased, costs and financing as well as the representative who came about 2 weeks later for measuring. This is about as much good as I can say. After this there was about a 4 month wait to have my windows/door made and ready to install. I was given an initial tentative date for installation and on the day of is when I got an email (not even a call) to let me know the date was being moved. When the agreed installation date came, the installers showed up were friendly and approachable enough and did what they were expected to do but I was told it would be a one day job, which by the time the better part of 8 hours had past I was informed they would not finish that day and needed to reschedule (the work they managed to get done seemed good quality based on the assessment of a non professional). This is the second time so far I had to make drastic adjustments to accommodate this company at the last minute, as per the installers request I agree to have them come back on Friday (3 days later). I make arrangements to have someone watch over my home as they worked, as I couldn't attend with my work schedule. When Friday came I was called and told that the installer was abandoning the appointment he insisted on because it was "too cold", wasting the time of the individual I got to watch my place for the day. At this point customer service acted as a middle man between the installer and myself and assured me that the installer is requesting (by his own selection ONCE AGAIN) that he come first thing the next day (today) at 9. It's currently 11am and no one has showed up, I've received no calls and I've called the customer service line about 15 times between 9am and now with no answer or return of call with the automated messenger claiming "all operators are busy". I'm beyond frustrated, I feel liied to, manipulated and like I've been given the slip and I'm embarrassed to have wasted someone else's time becsuse of this company not once but twice based on them not being able to live up to self imposed obligations. This is highly unprofessional practice and as in individual who works in a time intensive industry who doesn't have the privilege to hide behind excuses for not getting my work done I feel especially slighted by this transaction, I hope a member of upper management reads this review and something is done to make up for this, because it's not fair to the average consumer to be treated this way from a seemingly disjointed company. An update to this review will be posted either here or on google reviews to let all know the aftermath, whether there's any form of recompense, apology or if I'm just ignored as I expect to be.