Malcolm in Mississauga

Was installed March 2020. About a week later the EFire-CONTROLLER stop wiring. Eric came over and remove the Blue tooth module and reattach. A week later eFire-CONTROLLER stop working again. I saw what Eric did and I did the same. I did not use the fire place again until September, and which time same problem. Eric came over again, did the same thing. Two days later again it stop working, this time it got worst. The fire place was turn on, with eFire-CONTROLLER and because it stop working , try to use the remote control and it was not working. I remove the screen, but it was so hot I got burn. After removing the screen, I manage to reset the remote control. Other issue Napoleon said I could have switch off the fireplace. Problem I still have to remove the screen. Now Napoleon said I should have someone to remove switch and install it outside. Issue I have an hearth installed and the walls is all bricked. I would not recommend this product, without moving the switch outside. February 11, 2021 MHC came over and give me a replacement for the Bluetooth. They also installed an extension wire for the switch. I now moved the switch outside of the fireplace and on the wall. We could now switch off the fire place from the wall. The switch is set to remote control. Efire and the remote is now working.