Adam in Vancouver

Where do I start? Prorise painting is a company with a great reputation and excellent reviews. Their employees are great and the quality of work is good as well. Sergio especially is an amazing addition to any team and has the work ethic and skills that can't be matched. They are responsible when it comes to fixing problems in the job and dealing with warranty related issues. That is however where the good points end. The management team at Prorise lacks communication and responsibility. On our project, everything was split into 3 phases on our request. On the first phase a seemingly $5900 job somehow had an extra 20 hours of labour work added on, even though the original scope was never changed. The estimator failed to properly determine the actual number of hours required and thus the job ran over schedule delaying the other trades. The production manager was difficult to reach and only made 1 phone call during the entire first phase. Once we got through to discuss the overage on hours, I was told "it's a renovation these things happen ". Missed dates and no shows were common and there was never any communication made until after the fact. This would be when an excuse would be made in regards to why the no show occurred. However, these excuses do not hold water. Because of a tight schedule and other complications which would prevent me from using a different company, we were stuck with Prorise to have the job completed. During phase 2, the job start was delayed by 4 days and with only 2 business days of notice, after which the job end was delayed by a further 1 day due to the team leaving half way through the first day to go to a different job site. Furthermore, during phase 3, when I emailed the day prior to the scheduled job start date to confirm a start time, I was told that they would have to call back to confirm. After making call after call that would go to voicemail, I finally got through and was informed that the job start would be delayed by another day. To be fair, I did have to reschedule job starts a couple of times due to delays in other areas however, I would always give at least 1.5 weeks notice. All in all the entire job has been a communication disaster with an irresponsible management team and surprise charges. Although the job has been done very well, the delays and extra charges have caused a great inconvenience to me and all the other trades working on the project. If schedule and budget are not important to you and you are fine with a job which is done very well with great finishes, just on an unpredictable schedule and possible hourly overages, this can be a great fit for you. If schedule and budget are a priority for you, I would suggest outlining these points before jobstart as it is not something that is clear at Prorise.