Tracy Milburn

As much as I liked Masood and as much as I overall love my kitchen quartz kitchen countertops, we had an issue right from the beginning with installation- one area over our peninsula was incorrectly installed resulting in an uneven overhang- you cant even run your fingers underneath it. It also makes the new kitchen cupboard look like it is hanging crooked. We contacted Masood immediately and he came and took a look and agreed, saying his best installer was away but he would send him to take a look. Then Covid hit so it took many months and more phone calls before this gentleman was able to come to take a look. He agreed that it is improperly installed- two solutions were suggested: 1) pull the counter away from wall and add in a strip that goes up the wall like a backsplash, or 2) replace the counter completely as they want us to be "satisfied". We weren't going to do a backsplash as it is no where else in the kitchen and would just look weird, plus its not what we wanted. So we decided to go with a replacement. Then we were told our counter is out of stock but would be back soon. We called Masood about a month later to check on it and it was still not back in stock. We waited a month and called again and Masood promised to get back to us. We called again this past week and nothing- no return call. To say we are disappointed would be an understatement. Do NOT make promises you have no intention of keeping Masood. If this error was not in a visible part of our kitchen we would maybe have just let it go- however it is visible and its distressing to see it every single time we walk in there. Masood positions himself as accommodating, and willing to follow through, but in our case that hasn't happened. We certainly do NOT recommend SlabX- considering I work in real estate and have a good friend who is a well respected local home contractor, its probably wise to always follow through Masood cuz as the saying goes you don't know who your customers know.....