Cameron Gagne from Edmont

For last years annual maintenance I phoned and booked, took the day off, sat at home waiting only to have them no show. Had to re-book for another day, take another day off and this time have the technician arrive. Technician advises to book online as is more reliable than phoning and talking to real person. Fast forward to this year, book online through the my reliance web site, take the day off work, sit at home waiting for the technician, another no show. Phone call to reliance and they say that the booking never got to the Edmonton office from the website and advise that I should book via phone. Now I have to take another day off work to sit around waiting and hoping that the technician will show. If the warranty wasn't through Reliance I would have another company come out for annual maintenance/inspection as obviously between their call in numbers and their website there are huge problems.

On February 7, 2012 I had Jamie and his crew from reliance The Furnace Company replace my aging furnace with a brand new high efficiency Lennox model. Jamie was also the one who had previously done the in home estimate and had explained what needed to be done to bring everythign up to today's building codes and ensured that everything needed was included in the estimate. On instalation day, Jamie showed up on time, put down runners everywhere he and his crew worked to protect my floors and worked solidly until about 6:30 pm that night to get the job done and cleaned up in one day. The instalation included some extra's such as instaling a chimeny liner and capping the chimeny even though the chimmeny was only used for the hot water tank which had nothing to do with the furnance install and should have been done by the other local company that had replaced the hot water tank back in April 2012. The work done by Jamie and crew passed the city's inspection with no problems. Overall I had an excellent, no surprises, exprience with Reliance The Furnace Company and would absolutley recommend them to anyone looking to have their furnace replaced.