Service and competitive pricing are an issue with this company. Except for one person (Lorena) who actually provided excellent service-follow up during the course of the issue we have had with our new purchase. I would like to commend her for understanding and appreciating her customers and the frustration when a new appliance brought into your home does not work properly and you are stuck with it.. However, her team is exceptionally poor and does not follow through with simple phone calls, messages and questions (Marco). The true indicator of a company is when there is an issue and this company is highly problematic. Appliance Cda was recommended to me by a family member and I will now be sure to pass on my review to others because tolerating mediocre service is unacceptable when consumers have better choices. The recent purchase I made went on sale at a local competitors 3 weeks after. I provided that information to Marco in an e-mail asking if his company would price-match. He did not reply. I left a voice mail message days later. He did not reply. Thankfully I asked Lorena and she informed me that the company (Marco) is not willing to price match. I would have appreciated a return phone call from Marco. Please do not take your customers for granted.
- Approximate cost of services:
- $1,600.00
- Company Response
Hello LC,
I have taken the time to review your request and would like to discuss the matter with you.
Unfortunately at times our company is faced with a price match that cannot be matched, although we try our very best to match every single price inquiry our disclaimer does state exclusions.
Lorena did advise me of the situation and I did advise her on how to handle the issue which is why I personally did not contact you back.
My apologizes with regards to the way it was dealt with.
Regards,
Marco