Like others have commented, they instantly give a prohibitive estimate without spending any time to diagnose the problem. They then proceed to collect the service charge, and attempt to baloon it into some kind of additional charge for time spent diagnosting. Apparently this time is very expensive since they wanted to charge me $15 for about 30 sec worth of diagnosting. this is the first time you will hear about such charge, contraty to what is stated on their web site and what was confirmed when the appointment was booked. In my case this attempt was not successfull, so the technician commented that rich people should not mind being charged extra $50 or so here and there. When I called back to the office to complain I was met with a rude response. I made the mistake of looking them up in the phone book without checking any references or reviews. I usually do that but this was urgent. I will not make that mistake again. Stay away. Yes, and their diagnostic was wrong.
- Approximate cost of services:
- $55.00
- Any advice to offer fellow homeowners facing a similar project?
- Do your research, check references and reviews before contracting anyone to do anything