Sheri

Buyer beware! Before you hire anyone to fix something be sure to get it in writing that if they leave your appliance in worse condition than they found it they will pay to fix or replace it. The website for Maple Leaf Appliance repair, indicates they are experts on Thermidor ovens. I asked for a repair man because my door latch was in the locked position. I needed it opened so that I could cook Christmas dinner for my family the next day without having to hold the lock open manually. When the Edmonton technician from Maple Leaf arrived the oven was still hot because we had just had it on for over a half an hour at 400°. It was working when he arrived and I said, "the most important thing today no matter what else happens is that this oven needs to be working when you leave because I needed to cook Christmas dinner for my family during this terrible COVID Christmas. He fixed the lock within the first few minutes of the call. Then, I'm not sure why when he had already fixed the problem, he pulled the oven out of the wall and started working on it. The result, an hour or so later, was he triggered an error code we had never seen before and the oven would no longer work. He called another technician on the phone from Vancouver, where Maple Leaf is head quartered. They couldn't get it to work again. After about 45 minutes of trying, he gave up and announced that the oven was broken that it was too old to get a new control panel and I would have to replace the oven. It was 5 PM on Christmas Eve and despite his assurance to me that the oven would still be working when he left, it was not. He said he would see whether he could find a control panel somewhere after the weekend when stores opened again and he left. This ruined my family's Christmas. We couldn’t go anywhere else for dinner because of COVID-19 restrictions and had no way to cook all the food I had purchased. After five days of waiting without an oven, the technician texted me two sentences saying he couldn’t find the control panel and there was nothing he could do. I did not even get the courtesy of a phone call from him or from the company. I have called three times asking to speak to someone and sent a written message too. I told them I expected they would fix or replace the oven. I never heard from them again. Their website guarantees satisfaction. Sheri Wright