Melissa C from Vancouver

My employer relocated me from Toronto to Vancouver and while searching for a moving company (an experience that I wasn't really comfortable with in the first place), I was assured by Emma, the Sales Representative, that my items will arrive before the 4th. Let me tell you my story/nightmare... the movers were on time and did manage to get my items from both locations (Mississauga and Toronto) in 11 hours, and there were no racks for my clothes, which made them crumpled and requiring dry-cleaning. When I asked the movers when should my items arrive because I was told that they would be shipped out the next day, they laughed and said that that won't happen and admitted that they have only been employed with the company for 2 months and 6 months... makes you feel REAL comfortable knowing these are the ones responsible for your posessions. I arrived early in Vancouver to paint my new place so that the walls would be dried before my items were scheduled to arrive. After a delay of 3 days, I called the RVL office and no one had any answers for me. Finally after reaching Emma and being openly upset about my items not arriving, she got defensive and started shrieking about delays are expected, increases in labour costs, etc. Pretty much not respecting my anguish or distress. My employer paid for my relocation and I thought that going with a smaller company than a larger one was a better idea, now I have egg on my face. When my items arrives, they lost my mattress and at least 8 items were damaged, which included fiine art pieces. When I called for a status update in regards to my missing mattress and items being damaged, no one at the time was taking any form of accountability or responsibility, all I received was "Not my problem, it's out of my hands, etc". It was an experience that made me of being sick to my stomach that a company could be so dismissive of you and your posessions. I will advise that you pay more and get better service with a larger moving company with a 24-hour service department (where time zones are not an issue) and where it won't take a month or more for someone to handle your claim. After writing my initial review more than a week ago, Brock contacted me and within 36 hours my mattress was found a delivered a week ago. I have to admit that I though when I heard "You will be on the top priority list, etc" that I thought it was not true, but he proved me wrong. Even though I am thankful for Brock's efforts, I did not hear anything about one more missing item (the board for my bed) and my damaged items. I am sure they will get back to me, but in regards to the response time from my initial complaint to obtaining my mattress, I decided to move my initial rating from a 0 to a 2.