They came and installed the unit at my business and were very unprepared. I had to go home and get my skilsaw, chalkline and a few other items, including wood to build a base for the unit because they didn't have the proper tools. They worked all day, and when it came time to turn it on, it did not work. They left it as is, and returned the next morning and figured out the problem. The unit ran all day, and by 7pm we realized that it was not draining properly and was leaking severely out the bottom and through the floor into our basement. When we called the owner of the company he made excuses about how fast they installed the unit, and how low their price was etc. but made no apologies for the improper installation. They came back for the third time, and all they did was add some pull ties to the drainage hose, and give me some ideas as to how I could fix the problem myself. To this day (4 months later) the unit still does not drain properly, floods, and now we have to drain it into a bucket which needs to be emptied several times per day. We were VERY DISSATISFIED with this company.
- Approximate cost of services:
- $4,800.00
- Company Response
Thank you for your feedback, we are sorry to hear you had a negative experience. We have taken steps to improve our service and always strive for the best.