company seemed to get good reviews on line. customer service representative was very friendly and attentive to emails/ phone calls until stuff arrived and stuff went missing. problems: when they arrived to pick up the stuff (toronto), the movers really didn't seem to know what they were doing with respect to tagging items. they had to redo the list 3 or 4 times over, and still missed items and wrote the wrong tag numbers and descriptions on the inventory sheets. very frustrating to work with. also they were about 4 hours late. when we arrived in vancouver, our stuff arrived about 3 weeks later - much later than the 7-10 days they stated. also, 4 items were missing. they also had moved 2 items from someone?, which weren't ours, but ended up at our new place. when we called in toronto, they said they had about an 8-9% loss rate, which ended up being the case. after all the stuff arrived and they had our money, the customer service went down the drain, and i never heard back from them about my missing stuff despite several emails and phone calls. also, the insurance that they offer really doesn't cover anything. overall, very disappointed with this company and would never move with them again. we lucked out in that the items lost weren't irreplaceable - and probably still ended up coming out to cheaper than a more expensive company when you factor in the replacement costs for the lost items - but if they lost something that was more priceless or irreplaceable, bad news. use this company at your own risk.
- Approximate cost of services:
- $2,500.00