These people came to my house, I had a $110 dollar coupon for furnace and ten vents and water heater. They made an excuse not to clean the water heater. They said extra cost for more vents and over 20 for the dryer vent that they did literally in about 2 seconds. Ithought they would clean it out for that price! The guy doing the vents just put the whip in about 5 feet. He said he will get it from the other end, when I called him on it. Two storey house, from the basement? He could never get that up there!! It cost over $350 when they left in a total of 30 Min. 30 Min to clean the vents and furnace? Ya Right do not hire this company! They also said I had 25 vents when I refused to buy there high priced furnace filter. I counted 22 and they did not clean the one in the storage room. Again, do not hire this company!!! What a rip off, take your vacuum and you will clean it better! They also killed my grass with the exhaust of the truck, I told them they should center it on the drive way...they did not! They must hire people to submit reviews read the bad ones!
- Approximate cost of services:
- $350.00
- Company Response
Hi there, I am very sorry to hear about your experience - we strive to communicate pricing expectations before arrival to your home. In regards to the cleaning, I am very concerned with the situation that occurred in your home. Our equipment should be going further then that for most vents and the cleaning should certainly take more then 30 minutes. I would love an opportunity to rectify the situation so please telephone our office at 780-455-2881 and ask to speak with one of our managers, Matt or Dana as soon as possible.
*UPDATE*
I see you have updated your response and are really quite upset, I don't blame you. It would seem we made some mistakes at your home which is regretful and I am very sorry for doing. I believe that how a company takes care of their mistakes is very important and I am asking for you to please give us the opportunity to fix this. Please telephone our office at the number above and speak with one of our managers.