Reviews

10/10

Muddy Paws came in and cleaned my carpet in my new apartment the previous tenants had a couple pets, they did such a great job they looked like new, they even applied an anti allergy treatment, this helped my allergies tremendously I would highly recommend these guys to family and friends thanks you Matthew and Justen

Approximate cost of services:
$250.00
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Company Response

Thank you Andrew for the awesome review! we are very glad we could help address the pet dander issue and give you some relief as well as giving us feedback to know it helped!
Thanks again, from muddypaws!

0/10

I highly recommend that if you require a moving company stay away from this company. The truck they brought was to small despite the fact I provided them with a detailed list, we were informed that additional charges would be in effect for a small freezer which was on the list but informed to us by the office, the movers were slow, lazy and argumentative and when we arrived at our new location the movers clearly had no intention of carrying in our boxes and larger pieces of furniture into the unit leaving that up to us to move, went over budget by $300.00 and when we paid we were questioned by one of the movers "what no tip?" when confronting the office about the damaged goods we discovered when unpacking it took 16 days for a reply without a resolution.

Approximate cost of services:
$800.00
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Company Response

Andrew, our goal is to insure a high level of customer service and no damage is done to customer's premises and to their belongings when executing a move. The safety and well being of your home and your purchase is important to us. We would like to apologize if we managed to meet the goals only in part while accommodating your move. Few things ought to be mentioned. Based on your list of items to move, a 20ft truck was deemed appropriate - a 20ft truck is usually sufficient to move contents of a 2 bedroom house/apartment in one load. It appears that your list of items, although detailed, did not include various miscellaneous or loose items which did not fit into the fully packed truck. We do not charge for small freezers and therefore the office did not approve any additional charge in this respect. Asking for tips is utterly unprofessional and discourteous and is unacceptable in our office. As a matter of fact, I want to assure you that this is an isolated case and the 2 movers you had will be reprimanded and severely screened. We are also sorry to hear of the damaged goods discovered in your boxes which were packed by yourself. It is important to remark that you signed and agreed to the following: Miracle Movers is not responsible for uncrated glass and marble, mirror
not professionally packed prior to shipment by Miracle Movers; Not responsible for boxes packed by owner. Items and goods boxed can be safely transported if only packed professionally prior by a moving company. You are welcome to contact us with any inquiries or further comments at dianamiller@mmovers.ca and sales@mmovers.ca. Diana Miller at Miracle Movers