aya mcmillan in Toronto

Kevin and his team met with us when we could barely get any contractors in the city to call us back. We liked the fact that they focused and specialized on one thing—and at the highest level. He understood our vision and thoroughly detailed the entire process. Once the team was onsite, they were incredibly professional: tidy, respectful, quiet (as possible, considering there are jackhammers and drilling) and efficient. We had a hard deadline for them to finish by Christmas eve - with a guarantee that the heat would be reconnected by then- and true to his word, they did it. I am so pleased with the space - the ceilings are so much higher than I ever imagined, it's completely tight and waterproof and the quality of their 'product' is incredible. I would absolutely not hesitate to recommend Tall Basements again. The only reason i'm not giving a 100% rating is that, as echoed in some other reviews, Kevin can be a bit lacking in communication. For example, it took several months and many calls/voicemails and emails for his team to finally arrange to pick up their equipment and rubbish from our yard which included our old furnace. It was a bit of a pain and an eyesore but to nothing that would stop me from working with them again.

On Friday, August 10th we contacted Service 4 Repair to send a technician to our house to fix our dishwasher. He indicated to us that it would cost 250$ plus tax to fix the problem and told us the problem was that the dishwasher was clogged and needed to be cleaned out in order to fix the problem. After he did this, he told us the problem was fixed and we paid for the service. We have now tried to wash dishes several times and it is equally bad as it was before -- the dishwasher is unusable. We paid to have the dishwasher fixed -- not to simply have it cleaned out - and this service was not provided. When we called Service 4 repair they told us that it would cost another $250 plus parts to fix the problem and that we were paying for labour. Had we been told that the 250$ we were spending would not actually fix the problem we obviously would not have gone ahead with this since we could have easily invested a bit more and purchased a new dishwasher entirely. they are not returning our emails or messages now and said we either have to pay more or live with it as is.