DD in Pickering

We had Chris and his crew to our house to do a roof repair - we had several shingles missing due to a storm. I really appreciated when he advised that he'd first fly his drone over to have a look and if he didn't find anything, there would be no charge. That is excellent customer service!. Chris - and his crew - were all very pleasant to deal with. Chris explained everything that they were going to do ahead of time. He showed us before and after footage of the damage and repair. They also cleaned up so well that it was like they were never there. I'd highly recommend them!!!

We worked with Adam initially (Sales) who was patient with us. We then worked with Daniel who was wonderful. He and the crew who did the work were amazing. When they were adding the broom finish, there were a few small holes made in the concrete, so they needed to fix the colour - after several attempts, it couldn't be matched. We were then assigned to one of the owners, Spencer to help us. I contacted Spencer in Oct 2021, after the job was finished to mention the colour issue. I said I understood that it was end of season, so if we had to wait until Spring, we would. He didnt respond. I reached out early November, he didn't respond. In May 2022, I reached out, mentioning the colour issue and advising that we now had cracks that needing to be fixed. He responed 2 days later saying cracks had to be large to be covered by warranty and that they'd have a look - that they should be there the following week, and he'd give me 24-48 hours notice. I thanked him. They never came. I wrote him July 15, July 30, called a few times, my husband wrote him and I called again last week. He has not responded to any texts or phone calls. So what does this tell me? That they are great when planning the work - great when doing the work but the LIFETIME warranty means nothing. If you have issues after, forget about it, you'll never hear from/see them. I did not want to write this review but I have no choice. In my vmail last week to Spencer, I said I don't know why you're not addressing this and not returning our texts/calls. I waited several days and still nothing - so here we are. I was nothing but kind to all of the follks we dealt with. I offered the crew food & beverages. ThankedDaniel profusely, polite to Spencer in my calls and texts. This is really, really upsetting to me, after spending SO much money. THE main reason we went with them was for the LIFE TIME WARRANTY! which clearly means absolutley nothing. BEWARE! The attached photos do not do a great job of showing how deep and long the crack(s) is/are. The entire front step is cracking away from the porch.

I can't recall the price, thus the $1.00 stated. I had the sprinkler system installed in my front and back yards several years ago and they are wonderful. They come every year to open and close the system and (touch wood) we've never had a problem. I'm so glad we got it done. I only wish the price to open & close would stop going up.

I had two corner fireplace mantels built and Steven and his crew did a FANTASTIC job on both - they've totally changed the look of the fireplaces. There was intricate work required on one of the mantels due to is proximity to the window and trim and the outcome is outstanding. I would highly recommed Black Forest Woodworking.

On May 5,2007 I signed a contract with Tavares to build stamped concrete steps down the side of my house; to repair a back concrete step (done by another company), to repair damage to front steps (done by other company) and to cover front concrete, back concrete patio, back concrete step and new steps with a non-slip sealer. I paid a $500 deposit (cash) to Joe on the 5th of May. The concrete was poured the week of the 14th of May. Joe came by to personally collect another $4300 in cash on the 17th of May. He seemed very eager to collect. After that date I called & called his numbers to find out when the work was to be completed - unfinished work includes: removing the forms from the stairs that they poured, fixing cracks in the stairs that they poured, fixing cracks in their repairs on the front steps, removing all debris, sealing all areas mentioned above. After several calls, I got a hold of someone named "Rob" on June 11th, who works for Joe. Rob informed me that Joe was "out of the province". I explained the situation, he (Rob) promised to come the next day (June 12th), he didn't show, I called and Rob told me they'd be there on the 13th, they didn't show, I called and Rob said they'd be there on the 14th. They finally arrived at about 5pm on Friday the 15th of June (as I pressured them by telling them of the party I had planned for the wknd - a pool party). Rob and his co-worker were surprised by the job that had been done and said they would need several hours to dig up the forms, remove hardened cement and repair the cracks to the steps that they poured. He promised to come the following Tues or Wed (June 19 or 20) and apparently Joe was to be back by the. No one showed up. Since that day, I have called Joe's 2 numbers (work & cell), voicemail was never one, I emailed Joe at 2 different email addresses and I heard nothing. Finally on July 22nd, I called Joe's cell number and he answered. I asked him what was going on, told him how much I'd paid, was he going to finish the job. He "acted" suprised at the fact it hadn't been completed, he said he was still away. He said he'd call Rob the next day and get them on it. I continued to reiterate my concern, that I'd paid him $4800 out of the $6500 for the entire contract and that there was still much to be done. I told him I signed with him on the 5th of May so I could enjoy my backyard for the summer. I asked him for Rob's number, I had to push & push and the number he ended up giving me was his (Joe's) office number. I asked him why I should believe that he'd call me tomorrow (June 23rd) and he said "I give you my word". I told him to date his word hasn't meant alot. Well, surprisingly not, Joe did not call me. I left him 2 messages. I called the number for Rob several times and the message says "the person you are calling is unavailable at the moment". Finally, I had to hire someone else to hire the work (someone very reputable, [another company]. They did a wonderful job. However, due to the rip-off situation with Tavares, my backyard was not completed until mid August when it started in May! I filed a complaint with the BBB last year and they did not get any response from Tavares to their inquiry.