David Hulford in Waterloo

I'm glad I stumbled on this site as my Reliance story is definitely NOT a good one and I think would be useful for others seeking similar equipment. It started in October 2011 when a routine furnace inspection resulted in a gas disconnect and I was forced to quickly source a new one. As an existing Reliance customer I had them give me a quote and decided to replace both furnace and AC together and take advantage of Government rebates. Essentially, over the following three months Reliance made numerous service calls to address service requests made by my system despite the fact the furnace continued to work fine. Numerous adjustments were made, wiring changed and a mother board was replaced, all to no avail. By this time I was tired of making repeated calls so ignored these messages. By April 2012 they appeared to stop. In May I had Reliance come to check my AC unit as it could not be run at the time of installation. When turned on it promptly tripped a breaker in my home and the service rep discovered the outside unit had been wired incorrectly with a direct short to ground. After correcting the wiring everything seemed to be fine. In regard to Government rebates, following installation I received a package from Reliance with details of both the new equipment and the old. I duly forwarded this to the OPA but was informed a few weeks later that my claim was rejected due to an inconsistency in model numbers. I contacted Reliance and was told it would be corrected but now, 8 months after the original submission my claim has been rejected 3 times. It has also been suggested by the OPA that my equipment may not even meet the energy efficiency standards eligible for this rebate as promised at the time of purchase. This issue is still outstanding and I stand to loose $650 in rebates. To this date I have not been able to get anyone at Reliance to accept responsibility to correct this. As you may realize I'm not happy. This has been, and continues to be a very frustrating experience and I can honestly say I have never dealt with a more incompetent organization. I have equipment installed that may not be what I purchased, is not making me feel comfortable that it will be reliable and on top of that I am unable to benefit in all the Government rebates.