offshoot communications in North york

Let me start by saying I have used Inner City Movers before and had no issue but my most recent encounter has ensured that I will never use them again!!! I booked with them on Friday August 10/2012 for today Tuesday August 14th at 3pm. On booking I explained that I was booking for my office as we had to move various items from our showroom to a trade show. I explained that it wasn't a big job but that we had about 4 rolling racks and a few boxes and chairs. I spoke with Paul again on monday when I attempted to get an earlier time but I was told that was not possible, I then confirmed for 3pm on Tuesday Aug 14th, I even sat on hold while the owner went through his appointment book, he assured me again that I was confirmed. Ok that brings us to today when Paul now calls me at 2pm to tell me some excuse about he has a problem with one truck and somehow in this day and age he can't reach the other 2 people working on his other truck. He offered no solution and after realizing that he was deeply impacting my business he told me he would call me back as he was going to try the other guys on his truck. After an hour of not hearing from him and it now being 3pm our agreed upon time, I called again and got no answer. I called 2 other times from my cell phone and got no answer. I called again from my office line and still no answer. I called again not even 2 mins later from my co-worker's cell phone and lo and behold he picked up the phone. He gave me some lame excuse about both workers not having a working cellphone. I again asked what the status was and I was told that he was 5 mins from the job site and that he would call me back in 5 to 10 mins. Almost an hour passed when I called again and got no answer. I then realizing that these guys were leaving me high and dry when they full well know that I had to be at a trade show. These are extremely important in my line of work as they come about twice a year and 60-70 percent of the year's business is done there. Now this companies unprofessionalism and lack of organization and good business practices was going to impact my business directly in a serious matter. Finally the owner calls my office at 4:45 to inform me that he is at Dufferin and Hwy 7 and will not be making it today and that renting a U-haul is a better option as the young man working in the office told him we went to go look at a U-Haul since this guys was now 2 hours late and not answering my calls. This guy offered no resolution or even apology. This company disgusts me and I will never use them again and I will do everything in my power, including telling my friends at City TV and CTV about the horrible business practices and terrible experience I had with INNER CITY MOVING. I implore anyone reading this to NOT use this moving company!!!!!