RC in downtown Toronto

A1's customer service is one of the better ones that I've experienced. Their sales person was informative and not pushy. It helped me decide to choose them over another company although their quote was a bit higher. The installation of a top of the line furnace and a/c went smoothly. The tech explained the steps, answered my questions, and also asked me questions to ensure I was ok with what they were going to do. They left the area pretty clean after their work. There was an issue with the installation of the smart thermostat and they had to re-install the old one to keep the furnace working over the weekend. On monday, a different tech came to install another new thermostat. This was a hi tech thermostat that was so new it was the first install for this tech and he was not familiar with the thermostat or the instructions. I ended up reading and explaining some of the instructions to the tech. (note: the instruction manual was not the easiest to follow and some sections may be incorrect). After several hours, he eventually got the thermostat connected and working properly. The thermostat and related software and app have some bugs and issues that need to be addressed by the manufacturer. Although it's not an issue with A1, they should be aware of this and be transparent about informing customers that this is a really new tech and there may be some glitches. In the post-install inspection, I noted a small leak around the water supply line to the humidifier and some moisture around the floor drain where the furnace drain hose was sitting. A1 said they will take care of it if these issues persist so I am ok with this. I would recommend them because of their customer service.

Dimitar installed a couple of deadbolts and knobs - all good quality hardware. He explained the different security level of locks but didn't try to sell more than necessary. He was efficient and easy to work with. His prices were very reasonable. I would use Locksmith Care again.

Adrian was very helpful with his advice that was best for our needs and budget. His costs were better than most competitors but I found the communication with him was good, which was a deciding factor to go with TipTop. He also followed up to address some minor things, some were no fault of his team. That's good customer service. My only criticism is that the team removing the old flooring could have been more careful to not damage the walls when pulling out the baseboards. I would definitely recommend TipTop and use him again in the future.

I was very comfortable working with Rodrigo and I quickly became confident in his abilities and knowledge. As a result, my project list expanded but he was still able to complete the work before his next client. His prices are very reasonable. He was considerate and communicated well throughout the project. I was happy with the process and the results of the bathroom and living room renos. I will definitely have him back for my next renos and I have already told my friends and family about him.