hi, we bought this sofa in dec 2010 we had an issue the very next week when we noriced that the skin from the chair is coming off we called a tecnician came and changed the chair great job but now the skin is coming off all the 3 pieces so quickly that if you sit on them your clothes or the body part that touch the sofa has all the black marks all over i called the customer service no response though i left the message we called couple of times later but nobody picked we misplaced our reciept too now we are writing this because we have a 5 years warranty on this sofa it is requested that an immediate action should be taken because ti is so disgusting when the guests come and it happens to them. thanks
- Approximate cost of services:
- $900.00
- Company Response
Muhammed, we are pleased that you had your chair replaced by a technician when it was under warranty. Since you have purchased our Solid Gold warranty on your furniture, please contact Customer Care directly. We are here to ensure you are served promptly and that all warranties are fulfilled.
Our industry-leading Customer Care is available 6 days a week, with an average answer time of less than one minute to reach a live person who will direct your call. Our Customer Service Department can be reached at 416-667-7546 ext. 350, toll free at 877-888-0050 ext. 350 or via email at service@nooobody.com.
The Customer Service Department is open Mon-Friday from 9 A.M to 6 P.M. and Saturdays from 9 A.M. to 4 P.M. The voicemail is available 24/7
Thank-you for taking the time to share your difficulties. We really appreciate the effort - and welcome hearing from customers on how we are doing.