This may sound repetitive since our story is the same as Karen's and several other's who ordered interior glass railing through Mark. We had a clear contract signed on April 7th with a delivery date scheduled for the end of April. We paid 2/3 payments in return for a wooden post wrongly installed which has ruined our hardwood. He did not contact us until we did to address the post which he maintains that he had always planned to install it as he did but his drafts and measurements prove otherwise. In trying to resolve the issue, he requested and additional $600.00 to fix a mistake he made! 3 1/2 months later, he stalls, doesn't take our calls and has put us, our 2 young children and our visitors at risk. He finally showed up to "discuss" the situation and has since disappeared again. We have paid $2800 of the total amount and he just won't come in to install the glass railing. He is inconsiderate, unprofessional and has total disregard for safety. I wish we had known of these reviews prior to hiring him. Hire at your own risk!
- Approximate cost of services:
- $4,800.00