Paul Tichauer in Toronto

I bought a Navien tankless water heater #NPE-210A2. The salesperson assured us that with this model we would have hot water right away because there is a buffer tank and recirculation pump is included on the A model as compared to the S model. So far I have been unable to confirm that the buffer tank and recirculation pump has been included. I am finding it very difficult to speak with someone at Atlas Care who handles the installation and service of these units. I am not at all happy!

Atlas Care did an outstanding job specing and installing a replacement AC system for our 23-yr old house in North Toronto. The company's prefessionalism is felt at every stage, from the initial visit by the sales engineer to the final wrap-up by the installation team two days later. The unit is WAY qieter than I expected and really seems to be well spec'd. The installation went smoothly and the two-man team were knowledgeable, efficient and couteous. Great care was taken to ensure that all carpets and flooring were covered to prevent soiling or damage. And when the team flipped on the unit I was absolutely delighted with the result! Thanks to everyone at Atlas Care for treating us so well!!!