TW in Scarborough

To take advantage of the federal rebates, we had our attic insulation increased so we could meet the R50 requirements. The staff was friendly and efficient. We had our attic insulation blown in, and they did extras like stuff the (useless) chimney with insulation and weatherstripped the attic access hatch. When their hose was getting caught and damaging our baseboard, they quickly stopped and put a piece of clothe to prevent further damage. Our only concern is with the handyman. We were told that the new roof vent would be brown to match our shingles. A black one was installed and we did not see at the time because it was dark out. Later, we found a box of nails left on our roof which we later discovered to clog our downspout. Nonetheless, they came to replace the roof vent with a brown one pretty quickly. Of course in these situations you wonder if they will put in a good effort when correcting a previous mistake. Overall, I would use Insta-Insulation again. The quality of their work and materials is great.

We were initially referred to this company by family. They have done great work for them. Initially, we were very satisfied with the price and the salesman, Edward. All of the products installed works well and there are no problems. We got a Carrier Infinity Furnace and A/C and a Rinnai Tankless Water Heater. The furnace and a/c are highly energy efficient, quiet, and powerful. Also, there are no problems with the tankless and we enjoy unlimited amounts of hot water. Unfortunately, the contractors installing the equipment were sloppy, lazy, and messy causing damage our home. They drilled several holes into the wall to find the "right" place and did a sloppy job mudding and caulking around the holes they used for venting. 6 months later, the mud and caulk are already starting to crack. There were fingers wiped on the wall, and finger prints in the mud and caulk. Some holes to the outside were left unfilled completely. At one point, the contractor drilled through the wall at the level of our hardwood floors, damaging our floor. After the job was complete, I received a phone call from one of the contractors claiming that I had thrown out the "sticker" on the water heater rental they were replacing because he could not find it. I stayed with him on the phone as I searched through the house but I found him to be rude and impatient. He said that they would not be able to return rental until unless we had the sticker or else I would have to pay fees. The next day, he called and said he found it in his truck, not offering an apology for his mistake and for the stress he caused. We had this work installed at the end of December and it was only recently that I discovered the aesthetic problems. After contacting High Life, we got a mere apology for the sloppy work. When I asked for follow up and for the problems to be fixed twice in the last month and have yet to receive a response. I wanted to give them the benefit of the doubt before posting a review but I doubt I will get any response. I guess overall their products are good and I would recommend them to others. However, you have to make sure to keep an eye on the contractors doing the install. \ We bought a new furnace, A/C and tankless water heater to increase the value of our home. The aesthetic damages they caused decrease the value of our home.

Dustin was very friendly, knowledgeable, and skillful. He worked very effectively and efficiently to replace and repair the tile tub surround, the bathtub, shower faucets, and the plumbing. He is very thorough and dedicated to getting the job done perfectly and correctly. He is the neatest and cleanest contractor we have ever worked with. He always tidied up after himself at the end of the day. What we liked best was that he is very honest and communicates well about the project with us. We would definitely be contacting him to do subsequent jobs in our home and we strongly recommend him to anyone wanting to have good work done on their home.