cathy in Edmonton

Initially I called to have Butler replace my leaking exterior water taps. When they arrived I also asked them to look at my aging water tanks. They carefully inspected the tanks and gave me two choices - they could drain the tanks and check for sediment build up and repair the valves that led to the tanks or they could replace the tanks. I was quite certain that replacing the 14 year old tanks was the better way to go but was absolutely stunned when they said they could complete the job that very day. I asked if they had enough time to tackle such a huge unscheduled job and the plumber responded, " we're here to address whatever plumbing problems you have". I didn't know what to say - I haven't heard that in the service industry in recent years. I was pleasantly surprised as was my husband when I called to tell him that they were going to fix every thing in one day. Our neighbour who is in the construction business had referred us to Butler and when he did so he said, " those guys are unreal, they blew me away with the job they did on our house" . I thought to myself if they manage to replace my taps, change out my water tanks and install a water softening system ( late morning request on my part) all in one day I too would have to admit they were "unreal". I am in a state of shock as I write this but am thrilled to say that the Butler plumbers that arrived at my home this morning managed to do all of those jobs and they did them with expertise and professionalism. They were polite, efficient, and beyond competent ... they demonstrated a level of excellence in their trade that I haven't seen for a very long time. They are more than deserving of the title "unreal"!!