Mattress is sagging terribly after 6 months. I took a photo to the Broadway store where I bought it. People there said it clearly looked like a defect, and gave me the customer service number. Said there would be no problem, and I didn't even have to buy the same brand. "Just sleep on it one more night and we'll take care of it" Hah! Customer service are nothing but well trianed excuse making @#%&%#. Looks like I'll be tossing it out and buying over. ELSEWHERE!!!!!!!!. Don't buy Sleep Country! Ever!
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Act like they owe the customer a decent product after the sale instead of just before and up till they get the money in their grubby little hands.
- Any advice to offer fellow homeowners facing a similar project?
- Research the best brands and models independently. Don't rely on the fake expertese of a store salesman. Buy direct from the manufacturer if possible.
3 of 3 people found this review helpful.
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