The quality of the work and speed at which our chimney was removed was exceptional once A-1 started the job. However, getting to the point where the chimney removal work commenced was painful. Bob, the proprietor and founder as I understand it, first scoped the project in June. The job commenced and was completed in the first week of October. That's an exceptional amount of time to wait for anything even if it was a small job by contractor standards. Apparently, the delay was due mostly to a lost work order, according to Kelley of A-1 who was most apologetic for the error/omission. Furthermore, we were told by Kelley Bob would call us before a crew started the work on our chimney which never happened so I was somewhat surprised to hear his crew on our roof working for which he later apologized. The crew also decided to pull their van up on our shared walkway to our door which meant they were on our neighbours property much to their chagrin. Bob later apologized on behalf of his crew but never did say 'sorry' to me personally for the lengthy delay leading up to the job start. To be fair, Bob and his crew also came to our house in September to remove the chimney, again without calling beforehand despite my request to do so. I had to ask them to return at a later date as I needed to have an antenna, that was attached to our chimney, moved to another location. All that said, A-1 delivered what was promised at a competitive price but there were enough complications & irritations throughout the process that prevent me from leaving a higher rating.
- Approximate cost of services:
- $900.00
- Company Response
Thanks very much for the review and your business. I do apologize for the delay in getting started. I know that Kelley had addressed this with you and your other concerns and I understand that you are now fully satisfied, which is our goal. -Bob
