Jackie in Oshawa

**UPDATED** I did have a bad experience with Bad Boy but I am RELIEVED to say it has been satisfactorily resolved. The Customer Care representative called me back in the morning and she LISTENED to the problem and was sincere in her apology. I felt she meant it when she said she was sorry for the inconvenience to me. We worked out a solution that made me happy. I paid an additional $200 and got a new model. I don't think I'll buy a floor model from anybody ever again. Bad Boy does have good prices, which is why people are attracted to them. So if it comes in a box, it'll probably be fine! If I have a problem with the refrigerator in the future, I would call Customer Care. I am confident that I would get appropriate service should I need it. The Customer Care representative did say she would talk to the store managers and I do hope they'll review their policies as it shouldn't take so much effort to get a resolution. No one wants to be stuck with an expensive lemon. I wholeheartedly accept the resolution made between myself and Bad Boy and I am pleased with my product. I felt heard and respected in the end so I am satisfied with my experience with Bad Boy. I gave my satisfaction a 4 out of 5 because the sales associate and the Customer Care person really did work to sort things out. The managers need additional training, if you ask me and that's why I wouldn't bring up my recommendation of the Whitby Store past two (it was zero before). ----- said what I neede Bad Boy Whitby delivered a fridge with a smashed a plug and a damaged water dispenser. As soon as I saw this, I called the store, of course. The manager tells me that they're only a show room and that despite my having given them money just a few days before, I'm no longer their customer. I'm told to call Samsung the manufacture despite the fact the product has been in my house for less than four hours. They can't do anything and when I press for information, I'm told they know nothing -- that I should understand that all they do is take money. The guy from Samsung is surprised and STATES THIS. Responsible stores ensure they deliver their customers a product that works and quickly work WITH THEM to resolve this if something goes wrong. They don't pass the buck and distance themselves. But Bad Boy does -- first the store tells me they can't help and I should call Samsung. Then they tell me they can't help and fob me off to their head office. Yet I purchased their GOLD Customer Care package. Just so you know, that package doesn't even get you courtesy. I feel that this is a misrepresentation because this fridge meets no one's quality standards. It doesn't work nor does the GOLD care package mean I get a callback between 9-5 the day AFTER delivery! Rimpi, the Customer Care person from Head Office, did call - after five pm, only after I demanded a refund. The one thing I haven't heard from Bad Boy's head office Customer Care is SORRY FOR YOUR INCONVENIENCE. Instead, they ignore me and treat me like I'm a problem because THEY sold me a CRAP refrigerator. Don't buy from Bad Boy. So far I've been passed around so much. I've spoken to nine people, some of them more than once, and I have no further information on when and how I'm going to get a working refrigerator. All I expect is a refrigerator that refrigerates for my $2200 investment. AND once there is a problem I expect them to take this seriously and respectfully. I now haven't had a refrigerator for over 24 hours and I have no idea when its going to be replaced or fixed. Guys, I put up with a refrigerator that froze everything and had many other problems until I could afford a new one. I'm a single mother of four and I saved long and hard. I was so happy that I could do this and looked forward to the delivery. The photos show the damage to the plug and to the water dispenser.

I chose Innercity because a friend recommended them. We were moving a four bedroom house with a lot of stuff - we'd lived in the same place for 10 years so we had a full basement, garage and shed in addition to the usual furniture. It was very daunting to move all that stuff from Collingwood to the city. PLUS we had to move the stuff to storage for a couple of days as we couldn't take possession of our new house right away. Without Paul and Innercity Moving I don't know HOW we would have managed it all. Paul organized us all! He went through the whole plan when we booked with him and then called a few days beforfe to ensure we were ready to go. We weren't as ready as we'd planned on the day, but again, Paul whipped us all in order. He provided packing supplies, blankets, bubble wrap and wardrobe boxes. Covered the carpets so that they didn't get destroyed. It went as well as possible. It was a long tough day but he and his movers kept going and were friendly, polite and hard-working. I really appreciate the job they did. He arrived with our stuff in Toronto on time and he and his team were so helpful with setting things up. The beds and all the other things they had dismantled were properly set up in our new home. I truly appreciate Innercity Moving and would highly recommend them, especially if you have a lot of stuff and a complicated move like ours was. Moving is a a lot of work and is so difficult, but I really know it would have been worse without Innercity moving. Thank you Paul, Andre, Malcolm, Noah and Alfie!