Ryan in Mississauga

Tried submitting this thru Bad Boy's website on June 22nd. After that , tried emailing a contact i found mail@nooobody.com This was the letter since nobody responded (today is June 28th), maybe someone from Bad Boy will respond: I’m writing to you today as a very disappointed customer of your Mississauga store (1480 Dundas St. E). I purchased a sofa on May 14th and was going to pick it up myself from the warehouse. The sales associate instructed us to simply go to the warehouse on a specified pick up date and our sofa would be ready. I went to the warehouse on June 9th, the specified date, but was advised my purchase was not yet available and also learned there was a flaw in the ordering process – the sales associate at the store was not supposed to promise us a pick-up date when we purchased but was to verify availability with the warehouse first. Nevertheless, I went home empty handed, despite a near one-month lead time between purchase and pick-up dates. Both my girlfriend and I called the store multiple times to try to find some sort of resolution for our bad experience. Speaking with someone at the store the first time, the lady told me I would have to either pick free delivery or some kind of financial compensation for my troubles, but not both. She would have to verify with the Store Manager first and call me back. It has been two weeks, and of course no one has called back. After receiving an automated message yesterday (June 21st) advising of delivery for Saturday, June 23rd, I called the store back this morning for the Store Manager. He did not seem to know about the situation when I spoke with him. Evidently, the lady from the first phonecall, who was to speak to the Manager on my behalf, either did not deliver the message or the Manager was pleading ignorance to our concerns. The Manager said he was only able to give us free delivery and re-iterated many times on the same call he was losing money on the sale already and would not be able to provide any sort of compensation, other than the delivery. It is good news the store is providing free delivery but ultimately, it does not make me any better off as they are simply fixing their own mistake. In fact, I am worse off now having to re-arrange my schedule (with only 2 days notice) to sit at home to wait for tomorrow’s delivery. Furthermore, there was no mention from the Store Manager that our salesperson has been coached on the correct warehouse pick-up process. It is not in my place to advise you ways on running your business but for the sake of future potential customers, this is something that cannot be overlooked. I am aware that the dollar amount of my purchase is not substantial but as an excited first-time homeowner, my experience at your store has made the last few weeks quite frustrating. Once we were promised a pick-up date of June 9th, we had rented a truck and scheduled all our pick-ups appointments for the same day, not to mention we had scheduled to have our family over for Father’s Day last weekend thinking we would have a couch to entertain. Perusing your website, the only “customer service” related content I found was relating to warranties, so I am not sure whether or not non-warranty related good customer service is important to your company. I would have assumed so, growing up watching your commercials on television, which created that special bond with Canadian households, and believing that there was “nobody better than Bad Boy”. However, now that I am furnishing my own home, that trust has been lost and in my opinion right now “anyone is better than Bad Boy”. This back-and-forth between time of purchase of my new sofa and (near) delivery has been more complicated, time-consuming, and frustrating than it needs to be, so I just needed to bring this to your attention. Thank you, Ryan