My countertops were replaced with Silestone counters by Valley, in August 2009. 2 years later, I noticed gaps in one of the seams. I approached the local Nanaimo office which had installed these and asked them to look at it as I didn't feel this was normal. They suggested I have a seam specialist fix it for me. They wouldn't take responsibility for it. Since it wasn't too expensive I didn't worry about it. Since then, that seam once again, has gaps in it, the counter moves when pushed upon, the sink has dropped and there are gaps in the silicone in other places. I've approached the Head Office in Abbotsford, written detailed e-mails with photographs, to no avail. They didn't respond directly to me, just to their Nanaimo office and asked them to let me know they wouldn't cover the repairs. I feel that the business is unethical. They did a poor job of installation and won't take responsibility for it.
- Approximate cost of services:
- $10,000.00