Robyn in Barrie

Update - thank you for returning and fixing the job. I believe it was Mike who came and explained the situation. The fixtures are old and were probably not properly installed, that said the results we what they were. He redid the bathtub, sink, toilet and faucet. He was honest and detail oriented. I am very pleased with the results. Overall communication can be improved but I am expect a high level, after all they were professional and completed the job. Thank you so much! Original post. (below) I originally reached out to them and because of my work schedule I wasn’t able to meet him. I arrange that my boyfriend was going to meet him the quote was about $570 plus tax so came to 600 and some thing. When the job was completed it was a little bit I have a shoddy job. I reached out to them on Saturday. No answer. Sunday, finally got back to me with a response “hi Robyn, I’ll get back to you later today” and it is now Tuesday evening. I didn’t want to write a review but based on the terrible communication I felt I have no choice. I will happily delete this review in the event that they return and finish the job.

Dundas Location. I get it - Covid sucks. Everyone has been affected by this. BUT - when you wait over 15 weeks for a bedroom suite that comes from Winnipeg, Canada to then wait another 3 weeks (fingers crossed). It's asking a lot. I am already regretting this purchase. I asked if they are able to compensate for the stress and frustration and lack of communication and fact that we have been sleeping on the floor for months (and months) she said people were dying and that thousands of other people are doing the same, were not the only ones. She was asking me to be more empathetic in her situation as she is not in control. She waited till the week we were supposed to have our furniture delivered to call and tell us the manufacturer is behind 2+ weeks and it will take an additional week or even longer. I am not a fan of "customers always right" because we all know that isn't the case, but in this situation, she showed no remorse for the fact that we are going on 4 months of waiting. She suggested I email the ministry of government and the health officials. But I will never give them any more business. Shame, if this local business goes under it won't be because of covid, they'll go out of business due to lack of customer service and appreciation for their customers. Very unfortunate. I should have read reviews first. Shake my head.