I am glad that I saved myself of being ripped off. I called Clearview after going through their website to inspect my Giant electric water heater (6000 W, 240 V) which stopped working just after 3 years of use. After inspection the technician told me that the heater elements need to be replaced and they may not be easily available. He adviced me to get rid of this heater and install a new gas fired one. The estimates he gave me with different options were, 1. Tankless heater with water softener: $11630 2. New gas fired heater with installation and 6 year service: $3674 3. New gas fired heater with installation and one year service: $3179 4. New electric water heater with installation and 3 year service: $2897 5. New electric water heater with installation and 1 year service: $2699 6. Replace elements: $916.67 The technician insisted that I better replace my heater. I paid him the visit fee $69 and said good-bye. I checked the avaialbility of the heating elements in Calgary. I got them from the manufacturer's dealer for $44. Installed myself after making some research on the net. It took me 40 min to install them. A professional plumber would do it in 20 min. So for $44 part and 20 min job Clearview quoated me $916.67. This is completely unethical and shameless practice. I gave them 1 in rating just because technician came on time and was quick to identify the problem and was nice to talk. the moral is, if you are going to Clearview do your homework before giving them any job.
- Approximate cost of services:
- $69.00
- Company Response
Nitin,
Thank-you for taking the time to share you feedback with us. You're right, some of our prices are higher than other companies (although not as high as others) but we do that for a reason! Many plumbing companies cut prices (and corners) which results in a few things - cheap (lower quality) technicians, cheap products and potentially going out of business due to underselling themselves - we see it all the time in the plumbing world and the real victims are the customers who have warranties with these guys! You'd be shocked at the turnover in small plumbing companies - check out the difference between the 2009 and 2011 yellow pages for examples!Just know that if you ever need a company (pushing 16 years old now!) that can be accountable, provide great service, use the best parts and have the best technicians, you know our number!
If you would like to discuss this further please give us a call in the office at 403.216.8439 to try and come to a resolution, it would be greatly appreciated.