Elliot in Toronto

Last fall I hired Brock windows to replace the 60yr old windows in my home. Salesman said they had licensed carpenters on staff to upgrade header for a 6' × 12' bow window. Because of the structure change I got a permit for the new header in the wall.. It was late fall when the windows were ready for install. When they first showed up to do the 5 other windows first I saw the flimsy construction of the windows. Vinyl casing with 12mm MDF plywood skirts to make up the extra depth needed for windows. When they installed them the didn't use any shims just screws which distorted the MDF when pulling windows square in opening. 3 of the windows casings separated few months later and they said it was manufacturers defect and still haven't come back to replace the mindows. When I close the bottom windows to latch them the top one drops and you need 2 hands to latch windows shut. One to push upper window up the other to pull lower down and they latch. Pathetic.. Next day they came back with the Bow window and materials to reframe opening with 14" LVL header. Instead of reframing inside face to original framing they put one end ½" proud inside and ¼" inset on the other end. They removed window sill and some rows of brick enlarging the opening and didn't reinstall window sill after.. Then they installed the bow window ¾in on one side and flush on the other and had to shim the oak casing of the bow window from the window casing to correct bow in casement window on one side because it was to far out past frame for the shims to affect window. They refuse to come back and replace bow window they butchered and put the header and framing back to flush inside like it was when they started.. I am In the process of filing in small Claims court now to have all windows removed and bow window framing corrected by true licensed carpenters..