Chris in York

Well, where do I begin. The sales staff are great. That's where the greatness ends though. I purchased a new induction range and Samsung fridge. The fridge (freezer section) broke 6 months into use (in was in our house for 8 months before during reno's though so it put it over the 1 year MFG warranty). Thankfully we purchased extended warranty. Ya right. Here's where the fun begins. 1st service call - tech couldn't find a system fault but freezer was not working (1/2 day in lost wages staying home for this) 2nd service call - tech replaced main board. Unit still failed to operate. (another 2/3 day in lost wages for me) 3rd service call - tech shows up with a different part (also the incorrect part for our fridge) but performs other tests to confirm that this part was not faulty anyway. Tasco asks us to talk to Samsung directly (who if course told us to talk to Tasco since it's past 1 year warranty and we have extended warranty through Tasco). Total BS for us to even have to do this. Extended warranties are there to replace units/resolve problems in a timely manner. It's rolling the dice for retailers. Sometimes you with with extended warrant sales and sometimes you lose but you have to take care of the customer. Tasco is basically only replacing the unit if Samsung will replace it for them. They're not taking any responsibility or actively working on my extended warranty plan. I've received so many run arounds from this company that I can't tell which way I'm facing anymore. I now have a 4th service call booked (more lost wages, soon to equal the cost of the $2000 fridge we purchased if this keeps up). We'll see how that goes. It's 5 weeks into this ordeal (YES EXTENDED warranty is right), and I still have no working freezer, not to mention the spoiled food that I had to throw out. I seriously don't know how they got to be 60 years in this business with customer service like this. They honesty need to change their profile description. -------------------- It's funny how appliances from 20 years ago STILL work like a champ and the new bells and whistles appliances can't even perform the basic of tasks like keeping food cold. I guess it's true, "They don't build them like they used to".