In Feb. I had a problem with my baseboard heaters, Alex and Dimitri came and corrected the problem. I then decided to change my fuse panel to a circuit breaker panel. I was told up front about the service charge, the price of the job, the protocol for dealing with city, etc. I had to wait for the work to start but during the wait, another problem arose. Alex came to fix the problem w/o charge. This was unexpected but much appreciated. On the day of the job, both men arrived as promised and worked all day to complete the job. Other problems arose that required more material and time but Alex and Dimitri did not charge me extra. Again this was much appreciated. After the job, I decided I would upgrade my baseboard heaters and thermostats. Alex came and did another great job. Now I will use Alkon for the electrical work in my kitchen renovations. I can trust them to correct the unprofessional work that was done by the previous owner so that my home will be safer.