Extremely unsatisfied with the service. This is the first time I was having the furnace cleaned as we just moved into the area. After looking around online I found what I thought was the best deal off of Groupon, it was advertised 59$ for furnace cleaning. It was difficult setting up a time to get the job done, I work afternoons so I requested to have it done first thing. The lady I dealt with over the phone was quite rude and said they couldnt promise anything. I received a phone call the day of the appointment and was told they would be there early. It was getting close to noon and I was getting worried so I phoned in to see if they were going to be able to make it but instead I was rescheduled. The second time the 2 gentleman arrived right on time which was a pleasant surprise. They warned me before they started that I would be paying quite a bit extra but since I already paid the groupon fee I decided to go ahead with it anyway. In the end they charged me an additional 600 dollars. They also sold me on a filter which I later found out restricts air for your furnace.. especially if you have AC. My family cancelled our vacation plans this year as we were not expecting this to be so pricy. We were extremely upset how this was advertised for 59$.. Won't use them again.
- Approximate cost of services:
- $700.00
- Company Response
Hi Stacy, I am very disappointed to hear about your experience - we strive to set expectations about our pricing prior to cleaning, as we do not want anyone to be surprised about the cost of our services. In regards to the filter, I am not sure where you heard that it would restrict air flow, but like any other filter, as long as it is kept clean, this should not be a problem. This all being said, it sounds like we did a poor job of communicating at several points in our process and we'd like to discuss this with you further. I have not been able to find your customer file in our system, but please telephone our office at 780-455-2881 and ask to speak with one of our managers, Matt or Dana as soon as possible.