My husband and I had just used Troy MOving as our moving company from Victoria, BC to Pickering, ON. This company was actually a little bit more expensive but when i took the time to actually look into their company they seemed pretty legit. They have good ratings and when speaking to the staff they answered all our questions and always got back to us. I spoke to a woman named Alice and she was super helpful and great to deal with. She gave me all the right information and told me there were not going to be any hidden fees in the price of my move. I looked into a few other companies and afetr reviewing the reviews and rating again my husband and I ended up bookign with them and they came on time for my pick up and the movers they had coming were very fast and took care in taking our LIFE with them. We were told that it would take i think around 10 days to get our stuff into Pickering and when it came down to the like 7th day we got a phone call. The truck was delayed! So now in a panic, im starting a new job and calling every day then 6 days later I had gotten the call that my stuff was going to be delivered the next day! I must admit i probably wasnt the greatest to deal with but when your doing a long distant move and your HOME is delayed you start to panic. I had my stuff delivered and there were no hidden fees and it was a little bit over what my estimate was but I was just happy to have my stuff. I was also informed I was given a discount because of the inconvenience of my delay and I didnt even ask or mention anything. We were unpackign and noticed a few things were damaged and broken. We followed up with Alice and were told to send in a claim form.Once we had sent in with all our information we received a calla few weeks later from Sofia and she wanted more details and she was very apologetic and seemed genuinely concerned about our damages. She had sent us a very reasonable claim settlement and it was actually more than we had expected in the first place. If I were to move again I would use Troy. Very good service and very friendly staff. Thanks for the great first move and I would highly recommend you! Renee and Corey
- Approximate cost of services:
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