WE CALLED RUSCO TODAY TO INITIATE PROGRESS ON A LINGERING DESIGN ISSUE AND A MISSING SCREEN. IT SOUNDS THAT WE MADE PROGRESS. THE SUNROOM WE ORDERED WAS INSTALLED LAST FALL. IT IS A GOOD PRODUCT. IT WITHSTOOD THE WINTER AND RAIN WELL. AFTER INSTALLATION WE HAD AN ISSUE WITH THE DESIGN. ON PAPER WE COULD NOT DETECT THAT THE NEW SUNROOM ROOF WAS MUCH LOWER THAN THE ROOF WE PREVIOUSLY HAD ON THE PORCH. AFTER IT WAS INSTALLED AND PAID FOR IN FULL, WE REALIZED THAT TO BE 100% HAPPY WITH THE SUNROOM, THE ROOF HAD TO BE RAISED TO THE PREVIOUS HEIGHT. IT WOULD INVOLVE AN ADDITIONAL COST. WE AGREED ON THE COST.WE HAVE BEEN WAITING. TODAY MR. REINER PROMISED THAT DURING JULY IT WILL FINALLY HAPPEN. WE NOW CAN'T WAIT TO FOLLOW UP WITH A REVIEW THAT THE SCREEN IS DELIVERED (2 DAYS) AND THE ROOF IS RAISED (JULY). TO BE CONTINUED WE HOPE WITH HAPPY NEWS A GOOD PICTURE, AND A MUCH HIGHER RATING. NEXT REPORT ON THURSDAY JUNE 28,2012. - a-m-a-z-i-n-g this afternoon June 26 - the screen arrived - a w s o m e - 1 day ahead of schedule - kudos!! maybe we'll be surprised with the roof soon enough . thanks for listening. more good to come :)
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- WHEN A DESIGN IS MADE - BUYERS ARE NOT ALWAYS EXPERIENCED IN READING IT - BEYOND JUST PLAIN NUMBERS NEXT TO WALLS/PANELS/DOORS-FOR MEASUREMENTS. DESIGNER MUST DRAW CUSTOMER'S ATTENTION PHYSICALLY TO ANY ANGLE, HEIGHT, PRESENT WALLS- NOT JUST LOOKING PASSIVELY IN THE SHOWROOM, BUT ALSO DIRECT THE CUSTOMER TO FIGURE OUT HOW HIGH THE ROOF SHOULD BE. ANYTHING TO HELP CUSTOMER TO VISUALIZE AS CLOSE AS POSSIBLE HOW THE STRUCTURE WILL ACTUALLY LOOK.
- Any advice to offer fellow homeowners facing a similar project?
- GO INTO SUNROOMS - AND LOOK AND TOUCH HIGH AND LOW -IN ALL DIRECTIONS. THEN COME TO YOUR PROPOSED AREA AND YOU, NOT ONLY THE INSTALLER, USE THE ACTUAL MEASURING TAPE.
- Company Response