Aside from the extremely friendly individual who arrived to clean my carpets, everything past that was no more helpful to me than attempting to mop my carpets. After having a new puppy, and taking ownership of a new house we decided to have our carpets cleaned (only about a week having lived there). After they had left and everything dried, we still had a noticeable smell of the dog pee from the last couple weeks (none of the stains were more than 2 weeks old, and all were treated by a small carpet cleaner we have). As they said they couldn’t guarantee results on pet urine, we decided to buy our own carpet cleaner from Canadian tire for 250.00 to use in the future. Out of curiosity, we decided to use it on one of the rooms we had professionally cleaned. When I say the water that came out of the carpet was black, it could have passed for engine oil, and there was enough cat hair in the jug to make a new toupee for Trump. Sarcasm aside, just buy a rug cleaner that you can use in the future or find another company that meets the guarantee they provide - they call it a deep cleaning, however the customer support on the phone said they “can only guarantee the top fibers of the carpet are clean”. And for those reviews glorifying this company, get a rental and see what comes out of your carpets after they’ve left, and hopefully you will be less grossed out than we were. (The photo below is the product of cleaning 1 10’x10’ room 5 days after the cleaning company had finished)
- Approximate cost of services:
- $200.00