Get Less Than What You Pay For
We had minor issues with this company (damaged our siding and blamed us, gates missing trim) but the fence looks good however after job completion, I realized that my neighbour and I actually paid for 78 feet of fencing (quoted/fence cost shared) but we ended up with 72 feet of fencing. Frank (Owner) said he has difficulty measuring around obstacles but to be out by six feet, really! When I asked Frank for compensation, he balked and offered both my neighbour and I an insulting $33.00 each (his profit for 6 feet of fencing not installed) when we each overpaid $226.00. Funny enough, our neighbours seemed pleased with the result and we find that unusual (they hired this company for more work - go figure). Furthermore, Frank responded to Trusted Pros that we were just unhappy because our shed was encroaching on our neighbours property (we lost land). We had the shed moved (no issues) but this issue of encroachment has nothing to do with us overpaying for the fence, when it was only brought to our attention 5 years after we built our shed that we were encroaching (existing hedge and fence was on neighbours property and way off property line). Neighbour had no concern with the previous location of our shed until they showed us the builders survey and we verified with our survey. I would not recommend this company.
- Approximate cost of services:
- $4,500.00
- Company Response
Further to the complaint, this project was initiated by the neighbour as they had a survey done on their property and their findings were that there was encroachment onto their property. The day of the measurement there were many obstacles to overcome both with measurement and personalities. He was displeased in regards to the changes to his backyard and cost incurred. The initial family that contacted us made is worthwhile for us to proceed. They were pleasant from the beginning to the end to the point where they are scheduling a project with us next season.