Victoria in Vancouver

I'm so glad I found Pristine Plumbing on here. I reached out to a few companies for quotes and while all were similar, Pristine was the fastest to respond and most confident in their responses (thanks Dan!) We used them for our kitchen reno which meant the moving of a water line for the fridge from one side of the kitchen to another, on a totally different wall, and then a return visit to connect the new sink and dishwasher. Andrew came to help us out on both those visits and was an absolute rockstar. Everything went as planned for the water line, but once the sink was installed he noticed that it wasn't draining as quickly as it should. He came back a week later to see what else could be done and I watched him meticulously trouble shoot every possible option that might be causing the slow draining. He finally discovered that our pipes were backgrading quite badly (something that was from the original build of the house) and were quite clogged with grease buildup. He fixed the backgrade which set us back only an extra $200 (which for the amount of time he spent down there, was beyond reasonable). Our sink now drains lightening fast and honestly out of all the trades I had in for this full kitchen reno Andrew and Pristine Plumbing were the easiest to coordinate, gave the most detailed and thoroughly informative invoices (complete with photos!), and were an absolute pleasure to work with. I'm a firm believer that once you find a service provider that does a fantastic job you hold on to them so I'll be calling Andrew & Pristine Plumbing for all our future plumbing needs moving forward.

I've used Aaron and Silverback electric 3 times now. The first time Aaron quoted on a job of adding a secondary panel to our garage with 100amps. He came in on our agreed budget and the guys were great doing the work. I thought I'd found my new electricians for all future updates and was excited to be able to depend on them. The second time he sent one of the guys who had done the first job and I wasn't impressed - the bill came to a lot higher than it should have for the scope of work considering I provided all the lighting. Andrew answered 4 personal phone calls while on the job as well as chatting with us a great deal - which I didn't comment on during but in hindsight I should have said something since I clearly was charged for his personal time. I was also charged for a voltmeter he seemed to have gone off to buy (shouldn't he have one already? I shouldn't be paying for tools that an electrician is meant to have) I figured I'd give them another shot so I called Aaron when we wanted our sump pump electrical moved. He said that he could send someone by in a few hours because he'd be in the area. Sean showed up and called Aaron because he hadn't done much work on sump pumps (odd that he sent him over). He was at our place for 15 minutes (of which a third of the time was spent on the phone to Aaron asking for advice), . He pushed the reset button. That was it. When I got the bill it was $157! For 15 minutes. When asked, I was told that this is their minimum callout charge and that Aaron needed to pay his electirican for drive time. At no point did Aaron mention this and I had never been charged this on the other 2 times he had come to do work for me or quote on work. He told me he had to pay his guy for drive time - but he had originally told me that sean was already in the area. If I had been told up front about this charge I would have used the minimum 2 hours to deal with other electrical issues. This has left a pretty bitter taste and I won't be giving his company any more of my business. We have a lot of renovating we're doing and wanted a good electrician we could trust but to be nickeled and dimed when we've worked with them several time before is disappointing. I strongly recommend establishing costs up front if you're going to use Silverback Electric, otherwise you might get a surprise bill like I did, twice.