Mavis in Port Coquitlam, BC

Apparently Not-- I have been reading these reviews and I AGREE...it is a BIG MISTAKE to hire this company! My nightmare is not over yet. Initial contact with the representative is wonderful....unfortunately, promises of emails and phone contact with US, the customer never materialize. Once your goods are in their possession all hell breaks lose. I was promised an email verifying poundage and cost of my move within 24 hrs of my goods pick-up on Apr 30, 2012 by my representative. I myself had to make the call to Noble, where I was given the weight of 1,092 and my full cost on delivery. Delivery date was unknown at this time. Many phone calls to the company by myself finally netted a delivery date to destination on May 14th, 2012. When the delivery arrived, I was presented with a contract that had been "whited out" and the poundage changed...to 1,920 ...of course this effected the total delivery cost -(close to $400.00 more) and they had tacked on a "warehouse handling fee of an additional $75.00 + tax...total of $483.13 more than quoted (or anticipated) Did I mention?? They only brought a portion of my goods? We too are on a military base....there are things in those boxes we need. Noble is not concerned. The goods that DO arrive are broken, crushed and smashed. The delivery men have to carefully unpack our small portion, because the load is falling in around them, it is packed so poorly...other people's goods are breaking as my smashed goods are coming out of the truck. Today is May 25th, 2012. I have been working desperately to set up a delivery time with the scheduling manager "Matthew" for the remainder of my goods. Matthew seems unconcerned that I have not received my goods. He also seems unconcerned that he has no date for there return to me. He mentioned to me today that "CP is on strike and things are backed up here...your guess is as good as mine!" I explained to him that we would be incurring extra costs without the goods that Noble still had...he was undetered. I asked if Noble would be assuming these incurred costs...Matthew said that Noble would not be. I asked him if it was maybe wise if I rented another truck to come to Toronto (I was told our goods were in Toronto) and get them ourselves. Matthew said, "Who knows where your 23 boxes are? They could be in BC, or they could be in Toronto...nobody knows at this point?" REALLY?? No on knows?? "NOW I feel better.....seriously.... DO NOT DEAL WITH THESE PEOPLE. Tell everyone you know. They are NOT members of the BBB. These people should NOT be in business doing this to so many people...the stress is crazy