Steven C. in North york

We had A1 install a gas furnace, AC, and a gas water heater (replacing a rental unit). TL;DR, we are very happy with the service and hardware we received, and would like to especially call-out the skill, professionalism, and thoroughness of our sales rep, Andrew, and the install team, Brad and Deron. Andrew took the time to review various aspects, such as personal preferences, and hardware and installation options. He identified possible issues (i.e., regarding a finished basement with limited venting options and an old electrical panel), and solutions to those issues. He made detailed notes, and took photos and videos to share with the install crew (more on this later). A1 has an online portal for presenting and reviewing proposals, and this made it very easy to review and compare options and specifications. On installation day, Brad and Deron literally rolled out the red carpet for us -- a thick (red) tarp to protect our floors. They arrived around 8:30am, and were finished by 4:30. They had reviewed Andrew's notes, photos, and videos, so they were prepared and got started immediately. There were no unpleasant surprises. They were polite, respectful, happy, neat, and tidy. They replaced the water heater first, so we would have hot water as soon as possible. We didn't even have to ask! They even took care of returning the rental tank to the company, saving us a $75 pick-up fee. It was these courtesies and considerations that really stood out. Brad also relocated the electrical shutoff switch for the furnace and blower, so that it was more easily accessible for my elderly parents. Again, we didn't have to ask, and this was a very welcomed change. The install ended with the install team showing us the features of our new systems, and how they worked. The team's work was excellent, and they were deservedly very proud of it. We highly recommend the professionals at A1.

Our situation sounds like a cliché: AC broke during a heat wave (that was also a long weekend). We wanted a quick and simple repair, without being pressured to buy a new system. After searching reviews for various other companies (Climax, Cozy Comfort, Reliance, etc.) we decided to take a chance with Husky. Although, given the number of positive reviews, perhaps it wasn't much of a gamble. I called Husky and spoke to Victoria, who was polite and professional. She took my information and gave me a service window of four hours. Within the first hour, Ruslan phoned me to report that he was on his way. Upon arrival, Ruslan quickly replaced the capacitor and got the AC unit working again. He was thorough, and checked the refrigerant levels and interior condenser coils. There was never any pressure to buy a new system or parts that we didn't need. My only criticism is that my credit card number was written down in order to process payment. I would rather pay with a portable point-of-sale terminal. However, I'm guessing that this approach is cheaper, and other companies might do the same thing. Overall, we are very happy with the service received, and would highly recommend Husky to others. Our HVAC system is over 20 years old. We will probably have it replaced within a year. When we do, Husky will be our first choice.

Like many others, we suffered with a roof that was poorly installed not too long ago by a company that looked good on paper. Spending more money on the roof was not appealing, but we wanted to repair it so that we didn't cringe when the weather forecast called for rain. We met with representatives from various roofing companies, but Vlad from Keating was the most professional. He described all the work that would be done (e.g., shingle removal, installation of baffles, plywood, vents, underlayment, ice/water shield, drip edge, and flashings, and clean-up) and provided an eight-page quote outlining the products that would be used and multiple pricing options. Subsequent communication with other roofers was hit-and-miss, but emails to Vlad were answered quickly and to our satisfaction. The Keating work crew was also very professional. They arrived exactly on time and got to work right away. The team worked like a finely-tuned engine, with each member doing his part admirably. I believe that a happy worker is a good worker. And the Keating crew was great! Their positive dispositions eliminated the stress that usually accompanies large home repairs. They also removed an aluminum chimney that was no longer in-use and was (unbeknownst to us) a safety concern. The cleanup afterwards was thorough and complete. In addition, they finished ahead of schedule! We are very proud of our Keating roof. Our neighbours have praised its look. But the best part is knowing that the work was done right by professionals who don't compromise on workmanship.