Jen G

We booked 2BM to move us within Edmonton on July 27, giving us a few days afterward to do a deep cleaning on our old place. We were told they would arrive at 8am that day. 8:12 am on the 27th, I got a call saying they local office had only just been informed that morning and they weren't going to arrive until 9am, despite us doing the booking a month prior. After 9am I got another call saying their truck had broken down, they were waiting for the back-up truck and would be there by 11. After more calls along this vein (can't drive stick, waiting for a new driver, waiting for a job to finish so we can just use their truck), they finally arrived around 6:30pm, but by then it was too late to finish so they did a bit over half of it and said they would return the next day as soon as one of them finished a job so they could complete our job. They did not return on the 28th and were mostly uncommunicative (busy) until I asked if I needed to find a different company, at which point they said they would be there by noon on the 30th. At this point, we had already had to cancel things like the carpet cleaning, which have since come out of our damage deposit. They did arrive on the 30th, again around 6pm. Through the move they left dents and scrapes on the walls, some of them significant. The ones at the old place have already come out of our damage deposit, and they said if I contacted their Service department they would send someone to repair the new place. They also removed the door to our deep freeze for the move and misplaced the parts, so it no longer has an attached door. I contacted their Service department August 5 and despite repeated follow-ups have only gotten back broken promises to have things fixed "this week" or "soon", or simply no response at all. Some of the damage is keeping us from getting furniture into place, which has stalled our unpacking despite it being a month since, and aren't able to properly use the deep freeze. They did, however, decline to charge us for the services of one of the movers each day to try and make up for the service delays, and they're quite friendly...when you can actually manage to speak with them.