Sydney in London

If I could give Sandpiper no stars I would. I have experienced TERRIBLE service (if you can even call it service) from this company. We moved into our rental unit in December and in January we noticed the hot water was running out quite fast. It was around this time that Sandpiper called US and advised our tank was old and that it needed to be replaced. We were compliant and had technicians come to the property on multiple occasions to confirm that the tank needed to be replaced. When our landlord reached out to Sandpiper telling them we did not want the newest/most expensive tank that was when Sandpiper stopped engaging. When they realized they did not have the sale from a brand new tank they stopped responding to us. Over 12 phone calls later I finally had our property owners contact them to help get this resolved. By the end of May we had almost no hot water left and were taking mostly cold showers and I was doing my dishes with cold water. After multiple attempts to escalate the issue and multiple times speaking with the manager our property owners finally had enough and bought the tank outright so we could get our service from a company that actually CARED about its customers. By the end of July both myself and our property managers confirmed with Sandpiper that we were finished with their services and that should have been the end of it. Now we are coming close to the start of September and we are still being charged by this horrid company. Denying that the tank was purchased outright and holding us to continue making payments. Its very poor when they try to hold us accountable for payments meanwhile Sandpiper denied our service for almost 9 months. I know myself and others have shared similar issues with this company and it is time they are held responsible for their lack of customer service and customer care.