My furnace stopped functioning late on a very cold Saturday evening. Rafi found time in his schedule on Sunday morning to diagnose the issue - a faulty gas valve. He took the time to source the required part on a Sunday and return to install it - and my furnace was working again by 5pm that day. He took the time to explain exactly what he was doing. Rafi clearly understands the importance of customer service: he was extremely prompt, professional and courteous. He offered answers to all my questions and readily provided some practical advice. Much appreciated!
- Approximate cost of services:
- $0.00